Bookings and Arrivals

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Please make sure you read and accept the following Booking procedure and Arrival information before submitting

  • Book your apartment. You can do so by submitting a booking enquiry through our booking form or by sending an e-mail. Bookings will be accepted by order of submission.

  • We will inform you about inmediate by means of an e-mail of the state of your reservation.
  • Please make sure you have read, understood and accepted the payment methods and coexistence rules.
  • To confirm your booking you must make a deposit of 25% via Paypal or by bank transfer if preferred.
  • Cancellations: For cancellations up to 15 days before date of arrival, the deposit will be refunded (excluding transfer fees). For no-shows or cancellations 14 or less before arrival, the deposit will not be returned.

  • Once the booking is confirmed, it is essential to communicate the arrival time. At the agreed time, a representative will be waiting at the door of the apartment to proceed with the check-in.
  • Check-in starts at 15:00.
  • If your expected time of arrival is before, you may consult with us. Whenever it is possible, we will do our best to suit your needs.
  • Arrivals between 21:00 and 23:00 have a surcharge of 30,00 EUR. For arrivals after this time, please consult with us.
  • If you think you will be delayed from the agreed arrival time, please inform us with enough time to organize ourselves. Failure to do so will result in a surcharge of 30,00 EUR. In that case, the representative will wait for a maximum of 1 hour. You will need to call to arrange a new meeting time.

  • Our staff will meet you for the check-in, to show you the apartment and how everything works. Together you will revise that everything is in good conditions and will fill in the check-in form.
  • If you find any deficiencies please report them at that time. We will not accept any complaints about the apartment after that, unless something needs repairing, of course.
  • Please remember to arrange a time with the representative for check-out on departure day.

  • You will need to provide a credit card as a deposit. Nothing will be charged on it unless you fail to accomplish the Standards of Behavior.
  • If you find any deficiencies please report them at that time. We will not accept any complaints about the apartment after that, unless something needs repairing, of course.
  • Please make sure you have read and understood the Standards of Behavior.
  • The price includes all taxes EXCEPT the Barcelona city tax, which is 0,72 € per person over 16 years old and night, with a maximum of 7 nights.
  • The representative will make a copy of your ID or passport and will sign the contract.
  • You will be given a set of keys. Please look after them with care and make sure you don’t lock yourself out. Lost keys or locking yourselves out will be charged with 30,00 EUR.

  • We hope you have a pleasant stay in our lovely city.
  • If you need any extra services, please contact us with enough time to organize it.
  • We are also at your disposal for any help you may need. You can find us by e-mailing us or calling at 630129388.
  • Please be careful with pickpocketers!!! Although Barcelona is a safe city, in the recent years there has been a rise of this sort of theft. You can easily avoid it by just being careful with your handbags and backpacks: have them in front of you anywhere crowded such as the Ramblas or the underground, never leave them hanging on the back of the chair if you are in a busy bar, don’t leave your phone on the table in a restaurant, etc.

  • At the agreed time of check-out, a representative will meet you at the apartment.
  • The apartment must be left in a proper state of cleanliness. The trash must have been taken out the night before and the dishes must be clean.
  • We are not responsible for any goods or money forgotten in the apartments.
  • Check-out time is 10:00 am at the latest. If you need to check out before 7:30 am please contact us.

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